Review our refund policy when you order firewood online on our website. Learn about returns, replacements, and delivery issues.
At Buy Firewood USA, we aim to ensure your satisfaction with every purchase. If you have an issue with your firewood delivery or wish to return your order, please review our policy below.
Eligibility for Refunds
Refunds are available for:
- Damaged or incomplete deliveries
- Incorrect product shipped
- Orders canceled within 24 hours before dispatch
Non-Refundable Items
- Firewood that has been used, burned, or stored improperly
- Custom or wholesale orders
How to Request a Refund
To initiate a refund, please contact our team at sales@buyfirewoodusa.com within 7 days of delivery. Include your order number, photos (if applicable), and details of the issue.
Refund Processing
Approved refunds are processed within 5 to 10 business days to the original payment method.
For full assistance, please visit our Contact Us Page.